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Shipping

Postage & Handling Time

All purchases are processed within 24hours of receiving payment. Items are generally received within 2-10 business days of shipment (10-15 business days for pre-order items). If you have not received your item within 10 business days of receiving shipping confirmation* please contact our customer care team.

If you would like a different shipping method to be used rather than then ones listed below, such as Platinum Over Night Express please contact customercare@mussen.com.au.  Additional charges may apply for upgraded shipping options.

Mussen Boutique does not accept any responsibility for lost or missing items once they have been registered as delivered by Australia Post.  

* Applys to Australian shipping only, for international shiping please see below.

Domestic (within Australia) 

All items being sent within Australia are sent via Australia Postal Services. All items are sent via registered post and you will receive a shipping confirmation with your tracking number included once your item/s has left our warehouse. You are able to track your order at www.auspost.com.au/track. All postage fees are set at a flat rate of $12.00 AUD for Regular Post and $15.00 AUD for Express Post and are non-refundable. 

International (worldwide)

All items are sent via Australian Pack and Track International post. We only send items in a regular registered satchel. We have a standard shipping rate of $30.00 AUD for all international orders.  Please allow up to 20business days for international mail.  All international customers will receive tracking information.

RETURN SHIPPING

For information on how to ship returns please click here.


If you have any questions about shipping & handling or would like to make special arrangements please contact us at customercare@mussen.com.au.



** Due to the busy holiday period (Dec-Jan) shipping times may be longer than usual.  If you would like to upgrade to a faster shipping service including Courier and Platinum Express services please contact us at customercare@mussen.com.au



 

 


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